Advanced Product Quality Planning
To ensure all quality requirements are met for the parts we supply, TR adopts an APQP process for all automotive customers which can be utilised on request for any sector.
Request for quote received from customer
A request for quote can be received in a number of ways: through our external sales team, existing accounts can use their dedicated account manager or enquiries can come through our website. Enquiries are then qualified and we ensure we have the required documentation to enable us to proceed.
RFQ entered on to APQP portal
Whether new or 'carry over' parts, all automotive and designated enquiries are entered onto the APQP portal. This TR bespoke intranet portal is designed to set the following APQP tasks into a measureable timeline. Each task is monitored to ensure that our customers pre-production timescales are met.
All drawings and standards are reviewed by TR Feasibility Engineers to ensure that the full extent of the customers requirements are understood. Once critical and safety critical characteristics are identified, the Engineers work closely with the New Product Introduction Team to ensure that the correct supplier is aligned with the requirements.
Source product from Approved Vendor List
The TR Automotive AVL is managed by a dedicated Commercial, Quality and Sourcing team. Suppliers are added to/removed from the AVL based on business needs or supplier performance. The AVL team is supported by Supplier Quality Managers in Europe and Asia. The SQM Team audits suppliers on an on-going schedule and develops suppliers based on improvements identified.
Review supplier quote
It is the responsibility of the Feasibility Engineers to compare the suppliers capability of manufacturing against the customers requirements, identifying any differences and ensuring that these are understood and approved.
It is the responsibility of the relevant TR division to complete a cost model to assess any additional costs pertaining to servicing the account e.g. stockholding, premises, labour costs and the movement of the product. This is then reviewed in line with turnover and working capital expectations and authorised accordingly. This enables us not only to remain competitive, but can also help in offering additional value to both parties through alternative logistical solutions.
A system quotation is created for the customer to meet their exacting requirements and timelines.
The New Business Introduction Team reviews internal commercial, operational requirements and logistic needs against the original quotation.
Customer and supplier understanding of the product engineering is only part of the contract review to ensure that not only does TR get correct product to the customer but that the correct volumes are with the customer in their timescales for production. The NBI Team are not only responsible for getting product to the customer in time for start of production (SOP), they also have the responsibility to ensure that on-going production requirments are understood and managed.
PPAP & Samples
TR operates automotive product approval processes based on standardised Production Part Approval Process (PPAP) documentation and has established Group wide approval documents using Automotive Industry Action Group (AIAG) templates. Our global product approval strategy allows us to provide common parts to multiple customer locations on a reduced timeline. We have established customer specific requirement templates for TR global customers.
It is a business key performance indicator (KPI) to achieve 100% first time product approval. This KPI is measured and monitored on a monthly basis by the Group Quality Director and Customer Quality Manager.
Planning at this stage is key and discussions take place with both our own manufacturing sites or designated AVL vendors to ensure we can meet the customers contracted expectations. The logistics of moving product around the globe in line with customer assembly schedules and legislative requirements is critical to TR's Supply Chain Management (SCM).
Start of customer production
On-site technical support is available during initial build stage. Logistics are constantly monitoring the ramp up to full production to ensure there are no supply shortages or any areas of risk that could impact.
Contact us - Global Quality Team - firstname.lastname@example.org